Posted by Jason Hulsman on July 1, 2011
Harrison, Arkansas, is the home of Mastertech Auto Repair. Situated halfway between Little Rock and Springfield, Missouri, Mastertech provides complete service and repair for domestic and import cars and light-duty trucks. The automotive career of Mastertech owner, John Sagers Sr., spans over 50 years, either repairing vehicles, teaching auto repair to college students or running his business. Prior to opening Mastertech, John, Sr. taught automotive technology at what is now known as the North Campus of North Arkansas College. ?It was exciting to get a hold of a young man who had talent and determination, and give him the right training,? said John, Sr.
In May of 1999, at the urging of his son, John Sagers Jr., John Sr. opened Mastertech in a leased 3,500 square foot building on Highway 65 South in Harrison. Five years later, Mastertech moved to its present location at 3925 Duncan Drive. At 8,400 square feet, this shop is over twice the size of the original building, with 12 service bays and nine lifts.
John Sr. is very proud of his business, the appearance of his building and the service that is offered. But most important, he?s proud of his technicians. Three are ASE Certified Master Techs, one is ASE Certified in brakes, and his two service advisors are ASE Certified automobile service consultants. It was the certification that was the inspiration for the name of the business.
?We wanted a name that would promote a professional image, a master technician,? says John Sr. ?Branding is very important in this business and we wanted a distinct name in order to promote our brand.?
Since 2006, Mastertech Auto has been an installer of JASPER remanufactured engines, transmissions and transfer cases. ?Mastertech uses JASPER products because of their 3-year, 100,000 mile, warranty and no-hassle claims,? says John Sr. ?Several of our customers have heard of JASPER?s reputation for a quality product.?
John Sr.?s approach to Mastertech has brought his business many honors within the community. He?s received an award as a Distinguished Leader in Small Business, and Mastertech has been voted ?Best of The Best? the past two years by a local newspaper reader poll. ?Our motto is ?Repaired correctly, in a timely manner, at a fair price,?? added John Sr. ?What the customer wants most is to get the car back promptly and when promised.?
Mastertech Auto Repair has recently branched out to include collision repair and towing. They also offer a free pickup service for their customers? convenience. It?s part of John Sr.?s future plans to always try to bring more customers to Mastertech.
?People basically have three choices: buy a new car, fix an old one, or walk,? says John Sr. ?In the present economy, people aren?t buying new cars, so maintenance is important. Quality car repair is recession resistant.?
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Source: http://www.jasperengines.com/blog/2011/07/01/customer-profile-mastertech-auto-repair-2/
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